What you need to know

Patient Information

Here are Myrai Medical  Downloadable Forms

Here is the downloadable link to our
New Patient Registration Form

New Patient Registration 

Here is the
downloadable link to
our
Transfer of
Medical Records

Transfer of
Medical Records 

Here are Myrai Medical  Downloadable Forms

Here is the downloadable link to our
New Patient Registration Form

New Patient Registration 

Here is the
downloadable link to
our
Transfer of
Medical Records

Transfer of
Medical Records 

Appointments:

Please ring us on (02) 7809 4960 or use our booking software for an appointment. Every effort will be made to accommodate you with your preferred time.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. Complex medical problems and urgent cases may delay the scheduled appointments.
In these circumstances your patience is appreciated.
Standard appointments are at 15-minute intervals.
Longer consultation times are available, so please ask our receptionists if you require some extra time for PAP smears, procedures, childhood immunisations, care plans, health assessments & other issues.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated

Appointments:

Please ring us on (02) 7809 4960 or use our booking software for an appointment. Every effort will be made to accommodate you with your preferred time.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. Complex medical problems and urgent cases may delay the scheduled appointments.
In these circumstances your patience is appreciated.
Standard appointments are at 15-minute intervals.
Longer consultation times are available, so please ask our receptionists if you require some extra time for PAP smears, procedures, childhood immunisations, care plans, health assessments & other issues.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated

Interpreter Service

If you require an interpreter service, please let us know at the time of booking.

Interpreter Service

If you require an interpreter service, please let us know at the time of booking.

Home Visits

Home visits are available, upon doctor’s discretion, for regular patients whose condition prevents them from attending the surgery. To make an appointment or to enquire further, please call our reception staff.

Home Visits

Home visits are available, upon doctor’s discretion, for regular patients whose condition prevents them from attending the surgery. To make an appointment or to enquire further, please call our reception staff.

After Hours

After hours GP services can be accessed through:

National Home Doctor Service on 13 74 25.

Please let them know your usual GPs name so we receive notification of the visit. This service provides after hours care with qualified doctors to our practice patients. (Normally bulked billed- please ask when making the call). The doctors will send a report back to our doctors to review & this will be added to your medical notes.

If you are experiencing a life-threatening Emergency or a more serious medical issue, please call Emergency 000 or proceed to your nearest Emergency Department.

After Hours

After hours GP services can be accessed through:

National Home Doctor Service on 13 74 25.

Please let them know your usual GPs name so we receive notification of the visit. This service provides after hours care with qualified doctors to our practice patients. (Normally bulked billed- please ask when making the call). The doctors will send a report back to our doctors to review & this will be added to your medical notes.

If you are experiencing a life-threatening Emergency or a more serious medical issue, please call Emergency 000 or proceed to your nearest Emergency Department.

Telephone Access

GPs in the practice may be contacted during normal opening hours. If the GP is with a patient, a message will be taken, and the reception staff will advise you when it is likely that the GP will return your call. This will normally be at the end of the session. In an emergency your call will always be put through to a GP. In non-urgent cases a call will be returned within 2 days.

Dr Moodley can be contacted via our website or our practice email: admin@myraimedical.com.au for non-urgent matters or general enquiries.

We also to use Care Monitor for care planning and team care arrangements.

Telephone Access

GPs in the practice may be contacted during normal opening hours. If the GP is with a patient, a message will be taken, and the reception staff will advise you when it is likely that the GP will return your call. This will normally be at the end of the session. In an emergency your call will always be put through to a GP. In non-urgent cases a call will be returned within 2 days.

Dr Moodley can be contacted via our website or our practice email: admin@myraimedical.com.au for non-urgent matters or general enquiries.

We also to use Care Monitor for care planning and team care arrangements.

Fees

Bulk billing clinic. All consultations with a general practitioner will be bulk billed if you have a Medicare card.

A Private Billing fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule. Please ask the receptionist prior to consultation. If your visit is a result of work-related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved. There will be possibly additional costs for referred services provided by other health care providers within or outside of this practice.

Fees

Bulk billing clinic. All consultations with a general practitioner will be bulk billed if you have a Medicare card.

A Private Billing fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule. Please ask the receptionist prior to consultation. If your visit is a result of work-related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved. There will be possibly additional costs for referred services provided by other health care providers within or outside of this practice.

Test Results

Myrai Medical Centre requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests and imaging results. This is to ensure we provide you with the most comprehensive medical care. If your results are normal, but your problem persists, you may require further investigations or a referral.
We may need to contact you either via SMS, phone, email or mail so it is essential your contact details are up to date.

Test Results

Myrai Medical Centre requires everyone to make an appointment for ALL INVESTIGATION RESULTS, including blood tests and imaging results. This is to ensure we provide you with the most comprehensive medical care. If your results are normal, but your problem persists, you may require further investigations or a referral.
We may need to contact you either via SMS, phone, email or mail so it is essential your contact details are up to date.

Recall & Reminders

Our practice is committed to preventative care. We may issue you with a reminder notice via SMS, phone call and/or letter from time to time offering you preventative health services appropriate to your care. There are also Federal and State registers and reminder systems for certain conditions/prevention activities.

If you do not wish to be contacted in this manner, please ‘OPT OUT’ by advising our reception team

Recall & Reminders

Our practice is committed to preventative care. We may issue you with a reminder notice via SMS, phone call and/or letter from time to time offering you preventative health services appropriate to your care. There are also Federal and State registers and reminder systems for certain conditions/prevention activities.

If you do not wish to be contacted in this manner, please ‘OPT OUT’ by advising our reception team

Patient Feedback

We welcome patient feedback. If you would like to leave feedback or make a suggestion, please contact us.

We provide regular opportunities for patient feedback via questionnaires, a Suggestions Box and being responsive to verbal complaints. We welcome your comments and contributions.

However, if you are dissatisfied and want to take your concerns further, you may contact

NSW Health Clinic Care Complaint Commission

Locked Mail Bag 18 Strawberry Hills NSW 2012 hccc@hccc.nsw.gov.au

Patient Feedback

We welcome patient feedback. If you would like to leave feedback or make a suggestion, please contact us.

We provide regular opportunities for patient feedback via questionnaires, a Suggestions Box and being responsive to verbal complaints. We welcome your comments and contributions.

However, if you are dissatisfied and want to take your concerns further, you may contact

NSW Health Clinic Care Complaint Commission

Locked Mail Bag 18 Strawberry Hills NSW 2012 hccc@hccc.nsw.gov.au

Privacy And Confidentiality

We need to record basic personal and health information. This information is treated with the strictest of confidence and may only be divulged to a third party (e.g., insurance company and other health providers) with your consent, by law, when lives are at risk or through a court order. The staff members are subject to strict confidentiality obligations.

Misleading or inaccurate information may affect our ability to provide the best health outcome for you.

Your health records may be reviewed as part of the quality improvement activities of this practice. Please view our Privacy Policy via this link.

Privacy And Confidentiality

We need to record basic personal and health information. This information is treated with the strictest of confidence and may only be divulged to a third party (eg. insurance company and other health providers) with your consent, by law, when lives are at risk or through a court order. The staff members are subject to strict confidentiality obligations.
Misleading or inaccurate information may affect our ability to provide the best health outcome for you.

Your health records may be reviewed as part of the quality improvement activities of this practice. Please view our Privacy Policy via this link.

Management of your Personal Health Information

To provide you with our health services, we need to collect certain personal information about you (such as the information contained in this form, and any health or clinical information you provide to our GPs or nurses). We will generally collect this from you directly, however, may also collect it from your authorised representative or another healthcare provider you have seen or who has referred you to our clinic.

We may use and disclose your information to third parties for the primary purpose of enabling us to provide you with health care. We require any such third parties to only use your personal information for the purposes of performing the services or activities we have engaged them to provide.

Management of your Personal Health Information

To provide you with our health services, we need to collect certain personal information about you (such as the information contained in this form, and any health or clinical information you provide to our GPs or nurses). We will generally collect this from you directly, however, may also collect it from your authorised representative or another healthcare provider you have seen or who has referred you to our clinic.

We may use and disclose your information to third parties for the primary purpose of enabling us to provide you with health care. We require any such third parties to only use your personal information for the purposes of performing the services or activities we have engaged them to provide.

Emergency contact and cultural background

It is important that you identify someone we can contact in case of emergency or in case we are unable to reach you. It is also recommended that you inform us of your cultural background so we can provide you with the most appropriate care.

Emergency contact and cultural background

It is important that you identify someone we can contact in case of emergency or in case we are unable to reach you. It is also recommended that you inform us of your cultural background so we can provide you with the most appropriate care.

Disability Support Services

Our clinic is wheelchair accessible.

If you are need any other any supports to engage with our services, please let us know so that we may improve accessibility and inclusion.

Disability Support Services

Our clinic is wheelchair accessible.

If you are need any other any supports to engage with our services, please let us know so that we may improve accessibility and inclusion.

Diversity and Inclusion Policy

Diversity and inclusion means that we will endeavour at all times to recognise and respect qualities which are unique to individuals such as gender, language, ethnicity, age, religion, disability and sexual orientation ; not to highlight difference but rather to foster an environment of inclusion that recognises the individual impacts that these factors can have on health

We want this engagement to be respectful, genuine and meaningful. Always with permission and in partnership with our patients as to how these interactions occur and are practised.

Diversity and Inclusion Policy

Diversity and inclusion means that we will endeavour at all times to recognise and respect qualities which are unique to individuals such as gender, language, ethnicity, age, religion, disability and sexual orientation ; not to highlight difference but rather to foster an environment of inclusion that recognises the individual impacts that these factors can have on health

We want this engagement to be respectful, genuine and meaningful. Always with permission and in partnership with our patients as to how these interactions occur and are practised.

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